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Email:

support@metergenius.com.

Customer Service:

(888) 233-1579

Help | Frequently Asked Questions

General

Q. What is MeterGenius?

MeterGenius is a FREE app which helps you:

  • Accomplish your energy goals, which are different for every person. Whether you want to save money, reduce your carbon footprint, or to become a smarter energy consumer, MeterGenius will help you accomplish it!
  • Earn points which can be redeemed for gift cards, energy efficient products, and smart devices.
  • Generate personalized energy saving tips based on the information you enter into your profile.
  • Compete against others for other great rewards.

Q. How do I sign up for MeterGenius?

To sign up for your free account, download the MeterGenius mobile app for any iOS or Android device. Enter the email address, username, and password that you’d like associated with your account, and then click "Register".

Q. Is MeterGenius only offered in certain areas?

As of now, MeterGenius is available to anyone living in the United States of America. Stay tuned as we expand our energy-saving app to new countries throughout the world!

Q. How do I download the MeterGenius mobile app?

Go to the iPhone App Store or the Android Google Play store and search for MeterGenius.

Q. How often should I login to MeterGenius?

You can login as often as you like. One way that we encourage you to login is we give you points every day that you login. The more you login each month, the more points you get for each login.

Q. Will my personal information be shared with anyone else?

No. MeterGenius will use the information to help improve your experience, be we will not share your information with others.

Q. How do I change my password?

To change your password, click on your username on the top right-hand corner and select "Account Settings". Fill out the form by entering in your current password, as well as your newly desired password.

Q. I've forgotten my password. What do I do?

Go to the login page and follow the instructions to reset your password. A temporary password will be sent to the email address you used when you registered your MeterGenius account.

Q. How do I cancel my MeterGenius account?

To cancel or deactivate your MeterGenius account, click on your username on the top right-hand corner of the screen, navigate to account settings, and click "Cancel Account".

Q. Is there a cost to download or use the MeterGenius app?

Nope! MeterGenius is completely free to use.

Q. How do I contact customer service?

To contact customer service, call us at (888) 233-1579 or click here to send a message. MeterGenius would love to hear your feedback!

Q. What is a kilowatt-hour (kWh)?

A standard measure of electrical energy use. A kilowatt-hour is 1000 watts used for one hour. For example, one kilowatt-hour will light a 100-watt light bulb for ten hours or operate a 1,000-watt appliance for one hour.

MeterGenius Leaderboard and Monthly Competition

Q. What is the MeterGenius Monthly Competition?

At the end of the last day (11:59 pm Eastern time zone) of each month, the user who has the most current points will receive a $100 Amazon Gift Card. If there is a tie, there will be a random drawing of those that are tied with the most points for the $100 Amazon Gift Card. MeterGenius will also give a $50 Amazon Gift Card to one of the users ranked in the Top Ten. Those users that did not win the $100 gift card for First Place will be eligible for a drawing to win the $50 Gift Card. There will only be one winner of the $50 gift card each month. There is no purchase necessary. All you have to do earn points in the MeterGenius app.

Q. How do I know how many points I have and where I rank amongst other MeterGenius users?

The MeterGenius Leaderboard on the dashboard of the app tells you your current rank and the point totals of the top ten users.

Energy Handbook

Q. What is the Energy Handbook?

The Energy Handbook is your best resource for customized energy efficiency tips and a great way to earn points. Within the Energy Handbook, you’ll be able to answer home profile questions, select energy efficiency upgrades, set up energy efficiency reminders, and read articles that will help you save energy. You can access these features for the following Home Categories: Kitchen, Heating & Cooling, Bathroom & Water, Lights & Appliances, and Outdoors.

Q. Where can I read energy efficiency articles?

Navigate to the Energy Handbook and click on the Articles section of any of the home categories.

Q. Are the points earned in the Energy Handbook worth anything?

Yes! As you read articles, answer questions, and set reminders, you will earn points. After you have accumulated enough points, you can redeem those points for gift cards or other great rewards in the Rewards section of the app.

Q. What do the levels mean for each Home Category?

The levels reflect the tasks you have completed in each Home Category. Your level is based on the number of points you’ve earned. You earn points by completing tasks within a category, such as answering Kitchen home profile questions.

Q. Why should I try to level up in the Energy Handbook?

Each level, after Level 1, has a point bonus associated with it. Once you reach a new level in a Home Category, the points that you earn from completing tasks in that category will be multiplied by the point bonus for your current level. For example, if you’ve made it to Level 3 in the Outdoors category, you will get a 20% bonus for every task you complete. You’ll get 120 points for every Outdoors home profile question you answer, instead of 100 points.

Q. How many points do I need to level up in each Home Category?

  • Level 2: 2,500 points
  • Level 3: 10,000 points
  • Level 4: 25,000 points
  • Level 5: 100,000 points

Q. How many points do I need to level up in each Home Category?

  • Level 1: 0%
  • Level 2: 10%
  • Level 3: 20%
  • Level 4: 30%
  • Level 5: 40%

Q. How does the Home Profile work? Why do I need to answer the questions??

The Home Profile is a way of generating a customized profile of how you use energy. Based on your responses to the questions, MeterGenius will generate customized Upgrades and Habits for you to implement, helping you save more money. Rest assured that your personal information will never be shared with others!

Q. What is the difference between Reminders and Upgrades?

Reminders are energy-efficiency behaviors that take time to learn. To help you adopt those behaviors, MeterGenius allows you to set up daily reminders which will prompt you to take action at the time that works best for you. You’ll earn a 500-point bonus by completing at least half of the reminders for each habit.

Upgrades are one-time improvements to your home that will help you save money on your energy bill. Some upgrades require the purchases of new energy efficiency products. Other upgrades are simply improvements upon how you use certain appliances in your home. You’ll earn 100 points for each upgrade you make.

Q. What are Habit Reminders and how do I activate them?

After you’ve completed your Home Profile and unlocked your user specific tips, you can set reminders for yourself to help you develop consistent energy saving habits. Based on your settings, you will get notifications to remind you to perform certain energy efficiency actions described in our tips. By using the reminders, you can develop better habits as well as earn points, helping you save even more energy and money. You can only select one energy habit at a time.

Q. How do I set up daily reminders?

Navigate to the Energy Handbook and select a Home Category. Next, click on the Reminders button at the top of the Category page. From there, select which reminder you want to set. You must choose the time of day, the days of the week, and the length of time you’d like to receive the reminder. You must also choose how you’d like to receive your reminder – via email or push notification.

Q. How are Tips savings estimates calculated?

MeterGenius tips savings estimates are calculated based on your responses in your Home Profile, which allows us to customize your tips and more accurately calculate your savings estimates—please note the Tip savings are estimates.

Q. How do I earn points for reading an article in the Energy Handbook?

After you read an article, there will be a question at the bottom of the article that assesses your comprehension of the information in the article. If you have read the article, you should be able to easily answer the question. You must answer the question correctly to receive the points for that article. Because you only get one chance to answer, please answer carefully.

Q. If I answer the question incorrectly, can I re-read the article and try to answer the question again for points?

No, you only get one chance to answer a question.

Q. How could I tell that I have read an article in the Energy Handbook?

Once you have read an article in the energy handbook an “X” will appear on the top left corner of the article page.

Q. How many Energy Handbook articles am I allowed to read in a day?

We set the limit at 10 articles per day. 10 articles is a lot of information for one day. Be sure to return tomorrow and read 10 more articles!

Q. Will there be new ways to earn points added to the Energy Handbook?

Yes! Be sure to check back regularly for new ways to save and earn points. MeterGenius will be adding new articles, new profile questions, and upgrades every month.

Q. What is the tree picture at the top of the screen?

That is the badge that represents your progress with MeterGenius. There are five badges that you can earn: Seed Starter, Root Rescuer, Sapling Saver, Pine Preserver, Arborist Award.

Q. How do I earn a new badge?

To earn a new badge, you must earn enough points to reach the next level in each of the Energy Handbook Home Categories.

Q. What are the minimum Energy Handbook Home Category levels for each badge?

  • Seed Starter – Level 1
  • Root Rescuer – Level 2
  • Sapling Saver – Level 3
  • Pine Preserver – Level 4
  • Arborist Award – Level 5

Rewards

Q. What can I redeem my MeterGenius points for?

There are several rewards available to you as a MeterGenius user. Once you accumulate enough points, you can redeem those points for Amazon Gift Cards, LED light bulbs, smart thermostats, and so much more. Just navigate to the Rewards section of the app and choose whichever reward that you have enough points to redeem. You will then receive an email with information about when you can expect to receive your reward.

Mobile App

Q. What is on the MeterGenius Dashboard?

View your Dashboard to see:

  • Your current standings in the monthly MeterGenius competition
  • Tips and links to articles that can help you save energy.

Q. What is My Energy Efficiency Checklist?

Based on the information you have provided, MeterGenius has created a list of suggestions that can help you save energy. These suggestions include tips on how to become more energy efficient or details about other products or services that can help you save. By clicking on a suggestion on your checklist, you will be taken to a page that will give you more information about the suggestion. You can also skip the suggestion and find more suggestions by clicking on the Skip button next to each suggestion.

Q. Why do I receive weekly emails?

When you register for a MeterGenius account, you will receive weekly email updates which provide you a summary of your progress with MeterGenius, tips specifically to help you save energy, and our latest articles designed to help MeterGenius users accomplish their energy goals. To opt out or unsubscribe from these emails, please email us at support@metergenius.com.

Q. What are My Offers?

MeterGenius has partnered with some of the leading providers of products and services designed to help you achieve your energy goals. Each offer is different and new offers are added regularly, so be sure to check out the My Offers area of the app often.

Q. How do I unlock the offers?

In order to unlock an offer, you must read certain articles related to the offer. Each offer has a different number of articles required to unlock the offer. You will know which articles are related to the offer, because the product or service being offered will show up in the description of the article in the Energy Handbook. For example, for the FilterSnap offer, you must read and correctly answer the questions in five articles in the Energy Handbook that say "From FilterSnap" in the article’s description.

Q. How will I know I unlocked an offer?

You will receive an email from MeterGenius after you have read the required articles for that offer. The email will have information about how to redeem your offer.

Q. What is the Energy Network?

MeterGenius is creating a world wide community of smart energy consumers, and we’re giving you the ability to teach and learn from other community members. On the Energy Network page, you can post questions about energy-related topics, unique tips that you’ve found helpful to saving energy, or suggestions you have to improve the MeterGenius app or program. Not only is the Energy Network a great learning resource, it’s also a great way to earn even more points. If you post something that is valuable, then MeterGenius will add 50 points to your account. If your post is obscene, hurtful, or unhelpful, you won’t earn any points and we will not publish that post for the rest of the community to see.

Q. I posted something on the Energy Network, but I don’t see it.

All posts are reviewed by a moderator. If your post is approved, it will show up on the Energy Network. Posts generally takes less than an hour to show up, but times may vary.

Q. What is Ask MeterGenius?

If you have questions about energy or the MeterGenius program, all you have to do is Ask MeterGenius! Type in your message and hit send, and we’ll respond to you as quickly as possible.